How we work
- Step 1: Initial contact
After a first initial contact by mail or phone in which you show your interest, we will contact you to discuss the general idea of your project. We will then invite you to our headquarters in Allschwil for a free consult. If you can’t come to us, we can come to you or we can show you online.
- Step 2: Free consult
During the free consult we will discuss the following: The goal of your project. How can we fit these goals into your Budget. We will propose first Designs and ideas (For web we will discuss possible domain names). Once we agree on a project approach we will make a concrete offer including a preliminary design.
- Step 3: Contract signage
As soon as the client signs the offer, we will start on the Project.
- Step 4: Information gathering & design
During the Project we will stay in close contact with the client in order to develop our preliminary design into the final product. If the project concerns a website: The client is usually responsible for delivering all photos and content for the website.
- Step 5: Finalize the project
The project is done and the client becomes owner of the design, graphic or website (including domain name) upon payment. If the project concerns a website the client will be given a small handbook on how to use, change and work with the site.
- Step 6: Warranty and support
Once we finalize the project and all the necessary login-data, certificates rights or contracts are given to the client we give a 3 months guarantee on a flawless product. If there is anything the client can always contact us during business hours per phone, fax or email. We also offer maintenance and support contracts to monitor and upgrade your products constantly.